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Communication · Patient Communication
Every Patient Message, One Platform
SMS, email, review requests, and automated reminders, all from one unified hub. Aron helps dental practices communicate with patients at every touchpoint, automatically.
What it does
How it works in Aron
01
Set Up Your Channels
Configure your practice SMS number and email sender. Aron sets up branded sending from your practice name automatically.
02
Create Templates
Build message templates for review requests, reminders, campaigns, and follow-ups. Use variables like {patient_name} and {practice_name} for personalization.
03
Automate Outreach
Set triggers for automated messaging: post-appointment review requests, form reminders for incomplete intake, and reactivation campaigns for lapsed patients.
04
Track & Optimize
Monitor delivery rates, open rates, click-throughs, and response rates. See which messages drive the most reviews, bookings, and engagement.
Included
What's included
- Two-Way SMS — Text patients from a dedicated practice number. Appointment reminders, follow-ups, and conversations, all logged in one unified inbox.
- Email Campaigns — Send branded newsletters, promotions, and announcements with a drag-and-drop editor. Track opens, clicks, and engagement in real-time.
- Review Request Automation — Automatically send review requests after appointments via SMS or email. Custom templates, smart timing, and multi-step follow-ups.
- Automated Reminders — Form reminders, appointment confirmations, and reactivation outreach, sent automatically based on patient status and schedule.
- Campaign Management — Build and send targeted campaigns to patient segments. AI-generated content, A/B testing, and detailed performance analytics.
- Branded Sender Identity — Emails come from your practice name, not a generic address. Patients see their dentist's brand in their inbox, building trust.
Outcomes
What changes for your practice
2-way
patient messaging
5x
more reviews collected
Works with the PMS you already use
- Open Dental
- Dentrix
- Eaglesoft
- Curve Dental
- Denticon
- Dolphin
- Tracker
- Cloud 9
Questions?
Can I text patients directly from Aron?
Yes. Each practice gets a dedicated SMS number. You can send and receive text messages with patients from the Communication Hub, all conversations are logged and searchable.
How do automated review requests work?
After an appointment, Aron automatically sends a review request via SMS or email (your choice). Patients click a link to leave feedback. Positive experiences are directed to Google; concerns come to you first for resolution.
Can I send email newsletters to my patients?
Yes. The campaign manager includes a drag-and-drop email editor, AI content generation, engagement tracking (opens, clicks, bounces), and patient segmentation for targeted sends.
Do emails come from my practice name?
Yes. All patient-facing emails are sent from your practice name (e.g., 'Bright Smile Dental') using a verified sending domain. Patients see your brand, not a generic third-party address.
Can I personalize messages with patient data?
Yes. Templates support variables like {patient_name}, {practice_name}, {provider_name}, and {procedure_type}. Each message feels personal, not mass-generated.
How do form reminders work?
When a patient hasn't completed their intake forms, Aron automatically sends follow-up reminders via SMS or email. You control the timing and frequency of reminders.
Is patient communication HIPAA-aligned?
Yes. All SMS and email communications are encrypted. We follow HIPAA guidelines for patient messaging, no PHI is included in outbound messages unless through secure channels.
Can I track which messages lead to booked appointments?
Yes. Aron tracks the full journey from outreach to engagement to booking. See which campaigns, review requests, and reminders are driving real practice growth.
Ready to Transform Patient Communication?
Stop juggling tools. One platform for every patient message.