98%
Open Rate
Text messages are opened 98% of the time within 3 minutes
Product›Communication
Communication · 2-Way Patient Texting
HIPAA-aligned 2-Way Texting That Keeps Your Dental Practice Connected
Stop playing phone tag. Text patients directly from your Aron dashboard, confirm appointments, answer questions, and send follow-ups in real time.
What it does
How it works in Aron
01
Get Your Practice Number
We assign a dedicated SMS-enabled phone number to your practice, or port your existing number for seamless continuity.
02
Send & Receive Messages
Text patients directly from your Aron dashboard. They reply from their phone, no apps, no friction, no learning curve.
03
Respond Instantly with Templates
Use smart quick-reply templates for common questions. Your team can respond to patients in seconds.
04
Track & Manage Conversations
Every conversation is logged, searchable, and connected to the patient's record for full context and HIPAA compliance.
Included
What's included
- Real-Time 2-Way SMS — Send and receive text messages with patients in real time. No apps to download, patients reply from their native messaging app.
- Unified Patient Inbox — All patient conversations in one dashboard. See message history, patient info, and appointment context without switching systems.
- Smart Quick Replies — Pre-built response templates for common questions, office hours, insurance, directions, and more. Respond in seconds, not minutes.
- HIPAA-aligned Messaging — Enterprise-grade encryption and audit trails ensure every message meets HIPAA requirements. Your patients' data stays protected.
- Instant Notifications — Get notified the moment a patient texts back. Desktop and mobile alerts so your team never misses a message.
- PMS Integration — Messages sync with your practice management system. See patient name, upcoming appointments, and treatment history alongside every conversation.
The Complete Patient Messaging Platform for Modern Dental Offices
Aron's 2-way texting isn't just another messaging tool. It's a unified communication hub designed specifically for dental workflows. Unlike generic SMS platforms, every message is tied to a patient record, giving your team instant access to appointment history, treatment plans, and insurance details right alongside the conversation.
The system integrates natively with your practice management system, so when a patient texts to ask about their next appointment or insurance coverage, your team has the answer without leaving the messaging screen. Automated appointment reminders, review requests, and recall notifications all flow through the same inbox, creating a single source of truth for all patient communication.
For multi-location practices, each office gets its own dedicated phone number and conversation feed, ensuring messages are always routed to the right team. And with built-in quick replies, your staff can respond to common questions in seconds, reducing response times from hours to under a minute.
Outcomes
What changes for your practice
45%
Response Rate
Patients are 45% more likely to respond to a text than a phone call
10x
Faster
Resolve patient questions 10x faster than phone tag or voicemail
Works with the PMS you already use
- Open Dental
- Dentrix
- Eaglesoft
- Curve Dental
- Denticon
- Dolphin
- Tracker
- Cloud 9
Questions?
Do patients need to download an app?
No. Patients text your practice number from their regular messaging app, iMessage, Android Messages, or any SMS app. No downloads, no logins, no friction.
Is 2-way texting HIPAA-aligned?
Yes. All messages are encrypted in transit and at rest. We maintain full audit trails and BAA agreements. PHI is never stored in plain text, and access is restricted to authenticated staff.
Can multiple staff members respond?
Absolutely. Your entire team can access the shared inbox. You can assign conversations to specific team members and see who responded to what.
What number do texts come from?
Texts come from your dedicated practice phone number. Patients see a consistent, recognizable number they can save in their contacts.
Can I send images or documents?
Yes. You can send and receive images via MMS, great for sharing post-op instructions, insurance cards, or before-and-after photos with patient consent.
How does this integrate with appointment reminders?
Seamlessly. When a patient replies to an automated reminder (like 'C' to confirm), the response appears in your 2-way inbox. Your team can follow up on any reply instantly.
Ready to Text Your Patients?
Schedule a demo to see how Aron's 2-way texting can reduce no-shows, speed up responses, and keep your patients engaged.