Terms of Service

1. Introduction & Agreement

Welcome to Aron Digital LLC DBA Aron Dental AI ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the Aron platform, including our website, applications, and services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you are using the Services on behalf of a dental practice or other organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Services.

2. Description of Services

Aron provides an AI-powered digital marketing and growth platform designed specifically for dental practices. Our Services include, but are not limited to:

• Review management and automated review request systems
• AI-powered chatbot for patient engagement
• Call tracking and analytics
• Local SEO monitoring and optimization tools
• Social media content generation and management
• Website building and management
• Performance analytics and reporting
• Integration with practice management systems

3. User Accounts & Responsibilities

To access certain features of the Services, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized access or security breaches

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activity.

4. Acceptable Use Policy

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Use the Services to send spam, unsolicited communications, or fake reviews
• Attempt to gain unauthorized access to any part of the Services
• Interfere with or disrupt the integrity or performance of the Services
• Reverse engineer, decompile, or disassemble any aspect of the Services
• Use the Services to collect or harvest personal information without consent
• Impersonate any person or entity or misrepresent your affiliation
• Use automated systems or bots to access the Services without permission

5. SMS/Text Messaging Terms

As part of the Services, Aron enables dental practices to send automated SMS/text messages to their patients for review requests, appointment reminders, and practice communications ("SMS Program").

Program Description

The Aron SMS Program sends text messages on behalf of subscribing dental practices to their patients. Messages may include review requests following appointments, feedback surveys, and practice-related notifications. This is a recurring messaging program — message frequency varies based on practice activity and patient interactions.

Consent & Opt-In

By providing your phone number to a dental practice using the Aron platform, you consent to receive SMS messages related to appointment reminders, follow-ups, and review requests. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

Patients opt in to receive SMS messages by entering their mobile number on a dental practice website appointment request form or by completing a digital patient intake form. In some cases patients may provide written consent in-office. The consent language clearly states that the patient agrees to receive SMS communications from the dental practice including appointment reminders, follow-ups, and review requests.

Consent to receive text messages is not a condition of purchasing any goods or services. Patients may opt out at any time.

Opt-Out Instructions

To stop receiving text messages, patients may reply STOP to any message. After opting out, a confirmation message will be sent, and no further messages will be delivered unless consent is renewed. For help, reply HELP or contact us at help@getaron.ai.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Aron is not responsible for any charges incurred from receiving text messages.

Supported Carriers

The SMS Program is supported on major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

TCPA Compliance

The Aron SMS Program complies with the Telephone Consumer Protection Act (TCPA) and applicable FCC regulations. Subscribing practices are responsible for ensuring they have obtained proper consent from patients before initiating SMS communications through the platform. Phone numbers and personal data collected for SMS are not shared with third parties for marketing purposes.

6. Payment Terms

Access to certain features of the Services requires a paid subscription. By subscribing to a paid plan, you agree to:

• Pay all fees associated with your selected plan
• Provide valid and current payment information
• Authorize us to charge your payment method on a recurring basis

Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan. All fees are non-refundable except as expressly stated in these Terms or required by law.

We reserve the right to change our pricing with 30 days' notice. Continued use of the Services after a price change constitutes acceptance of the new pricing.

7. Intellectual Property

The Services, including all content, features, and functionality, are owned by Aron and are protected by copyright, trademark, and other intellectual property laws.

Our License to You: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Services for your internal business purposes.

Your Content: You retain ownership of any content you submit, post, or display through the Services. By submitting content, you grant us a worldwide, royalty-free license to use, reproduce, and display such content solely for the purpose of providing the Services.

AI-Generated Content: Content generated by our AI tools is provided for your use. You are responsible for reviewing and ensuring the accuracy of any AI-generated content before publishing.

Use of Your Name and Logo: By using any of our Services, including free tools, trials, or demonstrations, you grant us permission to display your practice or company name and logo on our website and in our marketing materials as a user of the Services. This does not include patient information or any other practice data.

8. Data & Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Ownership: You retain ownership of all practice data, patient information, and other data you provide or generate through the Services. We will not sell your data to third parties.

Data Security: We implement industry-standard security measures to protect your data. For more information, please review our Privacy Policy.

9. Service Availability

We strive to provide reliable and uninterrupted access to the Services. However, we do not guarantee that the Services will be available at all times or without interruption.

We may temporarily suspend access to the Services for maintenance, updates, or other reasons. We will endeavor to provide advance notice of planned maintenance when possible.

The Services are provided "as is" and "as available" without warranties of any kind, either express or implied.

10. Termination

By You: You may terminate your account at any time by providing written notice to us at least thirty (30) days in advance by emailing help@getaron.ai. If you are subject to a subscription term or agreement with a fixed contract length, you remain responsible for payment of all fees for the remainder of the contract term, and your account will not be cancelled until the full remaining balance for the contract term has been paid. Upon termination, you will remain responsible for any outstanding fees.

By Us: We may suspend or terminate your access to the Services at any time for any reason, including violation of these Terms, non-payment, or if required by law.

Effect of Termination: Upon termination, your right to use the Services will immediately cease. We will retain your data for a reasonable period to allow you to export it, after which it may be deleted.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARON AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless Aron and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

• Your access to or use of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit through the Services

13. Dispute Resolution

Informal Resolution: Before filing any formal legal action, you agree to first contact us at legal@getaron.ai to attempt to resolve any dispute informally.

Arbitration: If we cannot resolve a dispute informally, any dispute arising from or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules.

Class Action Waiver: You agree to resolve any disputes on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.

14. Changes to Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the changes taking effect.

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.

15. Contact Information

If you have any questions about these Terms, please contact us:

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in California.