Instant Caller Identification
Incoming calls are automatically matched against your patient database. See name, insurance, last visit, and next appointment before you pick up.
Product›Communication
Communication · Screen pop
Screen Pop for Dental Offices Know Who's Calling Before You Answer
The moment a patient calls, Aron identifies them from your PMS records and displays their name, insurance, last visit, and quick actions, right on your dashboard. No more "Can I get your name again?"
What it does
How it works in Aron
01
Call Comes In
A patient or new caller dials your practice number. Our system identifies them instantly.
02
Patient Matched
The caller's phone number is matched against your PMS patient records in real time.
03
Screen Pop Appears
A notification slides onto your dashboard with caller name, insurance, visit history, and quick actions.
04
Take Action
Greet the patient by name, send a quick SMS, or dismiss, all without leaving your screen.
Included
What's included
- Instant Caller Identification — Incoming calls are automatically matched against your patient database. See name, insurance, last visit, and next appointment before you pick up.
- New vs. Existing Patient Detection — Instantly know if the caller is a returning patient or a brand-new lead. Tailor your greeting and workflow accordingly.
- Slide-In Dashboard Panel — A sleek panel slides in from the right side of your dashboard with full patient details, no extra tabs, no context switching.
- Custom Sound Alerts — Choose from multiple notification sounds so your team never misses a call. Adjust volume or mute entirely from Settings.
- One-Click Quick Actions — Send an SMS, view the patient chart, or dismiss, all directly from the pop-up without navigating away from what you're doing.
- Real-Time PMS Data — Patient data is pulled live from your synced Practice Management System, including last visit date, upcoming appointments, insurance, and DOB.
- Customizable Notifications — Pick your notification sound, set the volume, and toggle the feature on or off per-device from your Settings panel.
- HIPAA-aligned — All patient data is transmitted securely and never stored in the browser. Data is accessed through authenticated, encrypted connections only.
Why Dental Offices Love Screen Pop
Replace the awkward "Who am I speaking with?" with personalized patient greetings
✕ Without Screen Pop
✓ With Aron Screen Pop
Outcomes
What changes for your practice
New vs. Existing Patient Detection
Instantly know if the caller is a returning patient or a brand-new lead. Tailor your greeting and workflow accordingly.
Slide-In Dashboard Panel
A sleek panel slides in from the right side of your dashboard with full patient details, no extra tabs, no context switching.
Works with the PMS you already use
- Open Dental
- Dentrix
- Eaglesoft
- Curve Dental
- Denticon
- Dolphin
- Tracker
- Cloud 9
Questions?
How does the Screen Pop know who's calling?
When a call comes in through your Aron-provisioned phone number, the system automatically cross-references the caller's phone number against your synced patient records from your Practice Management System (e.g., Open Dental, Dentrix, Eaglesoft).
Does it work for new patients who aren't in my system?
Yes! If no match is found, the Screen Pop will display the phone number and clearly label the caller as a 'New Patient,' so your team can adjust their greeting and intake workflow accordingly.
Can I customize the notification sound?
Absolutely. You can choose from multiple built-in sounds, adjust the volume, or mute notifications entirely. All settings are per-device and accessible from your Settings → Screen Pop tab.
Does it work on mobile devices?
The Screen Pop is designed for desktop dashboard use, ideal for front-desk staff. Mobile support is on our roadmap for future updates.
Is the Screen Pop HIPAA-aligned?
Yes. All patient data is transmitted through encrypted, authenticated connections and is never cached or stored locally in the browser.
Do I need a separate integration to use Screen Pop?
No. Screen Pop works automatically with your existing Aron phone number and PMS connection. If your practice is already set up on Aron, it's ready to go. Just enable it in Settings.
Give Your Front Desk Superpowers
Join dental practices using Aron to deliver a premium patient experience from the very first ring. Screen Pop is included with every Aron plan.